FAQ

General

Q: What makes Soulfull Products different from other skincare brands?
A: Our products are truly clean—no synthetic fillers, no hidden toxins. We use time-honored ingredients like grass-fed tallow, therapeutic essential oils, and botanicals that actually nourish your skin. Everything is handmade in small batches with intention and integrity.

Q: Are your products suitable for sensitive skin?
A: Yes. Our formulations are designed with simplicity and purity in mind. We avoid common irritants, and many customers with sensitive, dry, or reactive skin find relief with our products. As always, patch testing is recommended.

🧴 Tallow Skincare

Q: What is tallow, and why do you use it?
A: Tallow is rendered fat from grass-fed cows, rich in vitamins A, D, E, and K, along with essential fatty acids. It closely mimics the structure of our own skin's sebum, making it incredibly healing and effective for moisturizing and repairing the skin barrier.

Q: Does tallow smell?
A: Our tallow is triple-purified and blended with essential oils, so there’s no “meaty” odor—just a light, earthy, and soothing scent from the botanicals we use.

Q: Is tallow greasy?
A: When applied correctly, tallow melts into the skin beautifully. A little goes a long way! Unlike many commercial moisturizers, it doesn’t sit on top—it absorbs and nourishes deeply.

✨ Oil Elixirs

Q: What are your oil elixirs used for?
A: Our oil elixirs are multi-purpose blends for face, body, and even hair. Packed with potent plant oils and essential oils like frankincense, myrrh, and helichrysum, they help with hydration, aging skin, scars, and overall radiance.

Q: Can I use the oil elixir with other skincare products?
A: Absolutely. You can use it alone or layered with other products. Many customers use it as their only moisturizer, or under makeup or sunscreen.

🧔 Beard Oils

Q: What’s the benefit of using beard oil?
A: Beard oil keeps facial hair soft, hydrated, and healthy. It also conditions the skin underneath, helping to reduce itchiness, flaking, and irritation.

Q: Will it make my beard greasy?
A: No—our beard oils absorb quickly without leaving a greasy residue. Just a few drops massaged in daily will keep your beard looking and feeling its best.

💬 Orders & Shipping

Q: Where do you ship?
A: We currently ship within the United States. If you're outside the U.S. and interested in ordering, please contact us directly.

Q: How long will it take to receive my order?
A: Orders typically ship within 2–4 business days. You'll receive tracking info as soon as your order is on its way.

Q: Do you accept returns or exchanges?
A: Due to the nature of our handmade, skincare products, we do not accept returns. However, your satisfaction is important to us—please reach out if you have an issue with your order.